Terms and Conditions
Return Policy
We strive to ensure that you are completely satisfied with our products, however, in the unlikely event that you receive a wrong or defective piece, we will arrange for a pickup at no cost to you. It is essential that you notify us within 48 hours of receiving the item and return the item in its original, unused condition (unworn, unwashed, with tags still attached). If the product does not meet our return requirements, it may be sent back to you and no refund will be issued.
Please note, we do NOT accept returns or exchanges for wrong measurements sent or sizes selected, we pride ourselves in being the first African online made-to-measure brand so all pieces are tailored-made specially for you. It is on this premise we encourage that you send your accurate measurements. It is also for this reason we cannot accept returns once your pieces are made. If you are unable to get your accurate measurements and you need help finding your right size, please refer to the size chart on our website and pick a size closest to your measurements.
Orders are confirmed and processed immediately they have been placed and as such, cannot be cancelled once they’ve been placed.
Delivery Policy
At Neyah, we strive to provide our customers with the best possible shopping experience. We understand that the timely delivery of your order is important. Our delivery policy outlines the conditions of delivery and is applicable to all orders placed with us.
- Delivery Timelines: It typically takes 5-7 business days to create your pieces since we offer made-to-measure products. Your order will be shipped once it has been completed. We will notify you if there is an unexpected delay in the shipment of your order.
- Delivery Locations: We ship to all major countries and cities.
Shipping Policy
PRE – ORDERS
Neyah Women will be charged for Pre-orders at the time of ordering and these orders shall be shipped within 5-7 working days. Once your order is placed, you will receive a dispatch notification via email that your parcel is on the way with tracking details.
SHIPPING
Orders placed with our international courier, DHL, require a valid, identifiable address and phone number for delivery. Typically, orders are dispatched 5-7 business days after the order is placed and arrive within 3-7 business days, depending on your location. During product launches, please allow up to 7 business days for orders to be dispatched.
CUSTOMS DUTIES
NEYAH holds no responsibility for any additional customs fees charged by individual countries or extended delays that may occur due to customs processing. These fees are not collected at checkout, and we are unable to estimate what they may be. To find out what these fees may be, please contact your local customs office.
SHIPPING COSTS
Lagos, Nigeria – $7
Other parts of Nigeria – $12
UK – $35
Europe – $40
America and Canada – $40
Africa – $40
Rest of the world – $40
*Shipping charges may vary depending on the order size
